MERCHANDISE SHIPPING POLICY:

 -We are a 501c-3 Non-Profit Organization and we have a small, limited staff-

PROCESSING ORDERS:

• Your order normally will be processed within three (3) Business days and shipped within five (5) Business days of placing your order.
• Please make sure that your name and billing address match exactly what your credit card company shows or this will delay processing.
• Most order status communications are done via email and phone so it is important that your email address and phone number are accurate and current.
  
  

ORDERS PLACED ONLINE:

STANDARD SHIPPING SERVICES:

• The Gathering of Mustangs & Legends Book OR the Book / DVD Combo will be shipped from our Fulfillment House in OHIO via UPS Ground and calculated by weight, city, and state shipped to via UPS online calculations. 
• We CANNOT ship UPS to P.O. box addresses when you order The Gathering of Mustang & Legends Book OR the Book / DVD Combo online. This will delay your shipment.  
• All other items ordered will be shipped from our location in FLORIDA via USPS First Class or Priority Mail service based on weight. 
  
  

NEXT DAY SHIPPING / 2-DAY & 3-DAY SHIPPING:

• We would recommend that you call these orders in to our office at (407) 846-7251 to ensure that they get processed and shipped in the correct timeframe.  
  
  

ORDER NOTIFICATION:

• Order Received – When your order is downloaded into our fulfillment process, you will receive an order acknowledgment email.
• Order Processed – When your payment is processed, you will receive a payment acceptance email.
• Order Shipped – When your order is shipped, you will receive an e-mail indicating that your order shipped. 
  
  

INTERNATIONAL ORDERS:

• ALL orders placed outside of the United States need to be telephoned in to our offices at (407) 846-7251.
• Most orders will be processed within three (3) business days and shipped USPS Priority Mail within five (5) business days.  Once shipped, please allow 2-6 weeks for shipping. 
• Please provide your exact delivery address to avoid any delivery delays.  
• All international orders require a valid phone number.
• Please make sure that your name and billing address match exactly what your credit card company shows or this will delay processing.
• Please note that your order may be subject to import duties and/or taxes imposed by customs.  Some countries require the customer to pay a customs duty or tax when picking up their package.  The Gathering Foundation/ P51 Store is not responsible for taxes and customs charges, so please check your countries policies.  
  
  

PHONE-IN ORDERS:

• All phone-in orders will be shipped from our location in FLORIDA. 
• Orders will normally be shipped via USPS Priority Mail or First Class depending on weight of product ordered. 
• We can ship USPS to both PO boxes and street addresses. 
• All orders require a valid phone number. 

MERCHANDISE RETURN POLICY:

WHAT IS THE RETURN PERIOD?
Within 30 days of the date that you receive your product.

HOW DO I MAKE A RETURN?
If you are within the 30-day return period, please contact us at our offices and we will be happy to assist you with your return.  Merchandise must be unused.  All merchandise must be shipped back in its original packaging and the package must not be defaced in any way. A copy of your invoice and/or packing slip must accompany your return.

HOW DO I CONTACT THE GATHERING FOUNDATION?
Please call (407) 846-7251 or email Info@gatheringfoundation.org.

IN WHAT FORM WILL I RECEIVE MY REFUND?
You will receive your refund through the means that your purchase was made, whether by credit card, check, or cash.  If receiving a credit card refund please allow 4-6 weeks for the amount to show on your account.  If a check is issued please allow 2-3 weeks for processing. 

ARE SHIPPING AND HANDLING CHARGES REFUNDABLE?
No.

DO YOU HAVE A RETURN SERVICE FEE POLICY?
In most cases, no.  However, the merchandise will be inspected upon return and if items are opened or deemed damaged there will be a 10% restocking fee.